Refund & Cancellation Policy

1. 30-Day Refund Request Period

Customers may request a refund within 30 days of the payment or service purchase. Refund requests may be considered where the customer is dissatisfied with the service, the service is incomplete, or the service was not provided substantially as agreed.

Refund eligibility may depend on the amount of work already completed and the specific circumstances of the request.

2. Website Design & Development

• Refund requests may be submitted within 30 days of payment.

• f work has not started, the customer may be eligible for a refund.

• Once design or development work has begun, any approved refund may be reduced to account for work already completed.

• Once final website files, access credentials, or completed deliverables have been provided, refunds may be limited based on the work completed.

3. Graphic Design & Branding

•  Refund requests may be submitted within 30 days of payment.

•  If design work has already begun, any approved refund may be   adjusted based on work completed.

•  Completed logo designs, branding packages, concepts, or custom   graphics may not be eligible for a full refund after delivery.

4. Digital Marketing & Google Ads Management

•  Monthly Digital Marketing services may be canceled at any time.

•  Cancellation requests should be submitted through ClicksPromo’s   official business communication channels.

•  Cancellation will take effect at the end of the current paid billing   period unless otherwise agreed in writing.

•  Once canceled, the service will not automatically renew and no   further recurring service charges will be made. Wix supports   recurring-plan cancellation at the end of the current billing period.

•  Refund requests may be submitted within 30 days of payment and   will be reviewed based on the services performed.

•  Advertising budgets, media spend, and charges paid directly to   Google, Meta, or other third-party platforms are not refundable by   ClicksPromo.

5.  IT Consultation

•  Refund requests may be submitted within 30 days of payment. If consultation services have already been provided, any approved refund may take the services already delivered into account.

6.  Client Responsibilities

Clients are responsible for providing accurate project requirements, content, access, and timely communication. Delays caused by missing information, content, or access may affect project timelines.

7. Revisions & Support

We work with our clients to achieve the agreed project requirements. Reasonable revisions are included where specified by the applicable service or agreement.

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8. Refund Processing

Approved refunds will generally be processed within 3–7 business days after the refund has been approved. The time for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.

9. Chargebacks & Disputes

Customers are encouraged to contact ClicksPromo directly so that we can review and resolve refund or service concerns before initiating a payment dispute or chargeback.

10. Contact Information

For refund requests, cancellation requests, or billing concerns, customers should contact ClicksPromo through our official business communication channels